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EMI is introducing a limited number of IS courses that have been translated to the Spanish language. You can find the complete list of courses in the Spanish language course list.

IS-1115: Claims Process for Agents

Course Date


Course Overview

Geared towards insurance agents and their role in the flood insurance claims process. The course focuses on preparedness, customer service, and things to know before, during, and after a client experiences a flooding disaster.

Course Objectives:

  • Describe your role in preparing your clients for a flood loss
  • Discuss the steps you can take to ensure your clients have adequate flood coverage
  • Explain the steps of the National Flood Insurance Program (NFIP) claims process to your clients
  • Prepare to act as an advocate on behalf of your clients

Primary Audience

Insurance Agents


Recommended: IS-1101 Basic Agent Tutorial



Course Length:

2 hours
Take This Course
Take Final Exam
  • Test questions are scrambled to protect test integrity
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