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Refer to the National Emergency Training Center Welcome Package for guidance on COVID protections at the NETC campus,
and the CDC Coronavirus page for the latest updates on the pandemic response.

We will be performing scheduled maintenance on Tuesday, May 31, 2022 starting at 8:00 AM ET. This will be an EXTENDED OUTAGE. Service is expected to be restored by 4:00 PM ET. However, this could run over. During this time Independent Study exams, The Online Admissions Application, IMDA, and STAR will not be available. Please contact us if you experience any issues outside of this maintenance window.

IS-42.A: Social Media in Emergency Management

Course Date


Course Overview

The purpose of this course is to provide the participants with best practices including tools, techniques and a basic roadmap to build capabilities in the use of social media technologies in their own emergency management organizations (State, local, Tribal) in order to further their emergency response missions.

Course Objectives:

  • Explain why social media is important for emergency management.
  • Describe the major functions and features of common social media sites currently used in emergency management.
  • Describe the opportunities and challenges of using social media during the five mission areas of emergency management.
  • Describe best practices for using social media during the five mission areas of emergency management.
  • Describe the process for building social media capabilities and sustaining the use of social media in emergency management organizations (state, local, tribal, territorial).





Course Length:

3 hours
Take This Course
Take Final Exam
  • Test questions are scrambled to protect test integrity
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