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IS-242.B: Effective Communication

Course Date


Course Overview

Being able to communicate effectively is a necessary and vital part of the job for every emergency manager, planner, and responder. This course is designed to improve your communication skills. It addresses:

  • Basic communication skills
  • How to communicate in an emergency
  • How to identify community-specific communication issues
  • Using technology as a communication tool
  • Effective oral communication
  • How to prepare an oral presentation

Course Objectives:

At the completion of this course, participants should be able to:

  • Identify factors that contribute to and detract from effective communication.
  • Develop a strategy for ensuring that emergency communications meet the needs of the whole community, including those with access and functional needs.
  • Identify strategies for communicating effectively in emergency situations.
  • Identify strategies for improving your oral presentation skills.

Primary Audience

All individuals involved in crisis and emergency management decision making.





Course Length:

8 hours
Take This Course
Classroom Materials
Take Final Exam
  • Test questions are scrambled to protect test integrity
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