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The Federal Emergency Management Agency continues to monitor the guidance of the Centers for Disease Control and Prevention (CDC) as it relates to COVID-19. To mitigate the spread of COVID-19, the CDC is encouraging organizations to promote social distancing, hold meetings via videoconferencing, reduce non-essential travel, and adjust or postpone events and gatherings. We also continue to evaluate the local and national situation and will provide regular updates.

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IS-1115: Claims Process for Agents

Course Date


Course Overview

Geared towards insurance agents and their role in the flood insurance claims process. The course focuses on preparedness, customer service, and things to know before, during, and after a client experiences a flooding disaster.

Course Objectives:

  • Describe your role in preparing your clients for a flood loss
  • Discuss the steps you can take to ensure your clients have adequate flood coverage
  • Explain the steps of the National Flood Insurance Program (NFIP) claims process to your clients
  • Prepare to act as an advocate on behalf of your clients

Primary Audience

Insurance Agents


Recommended: IS-1101 Basic Agent Tutorial



Course Length:

2 hours
Take This Course
Take Final Exam
  • Test questions are scrambled to protect test integrity
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