Frequently Asked Questions (FAQ)

Question: How will I know the answers the three “Golden Questions”?

Answer:

When you logon to the e-QIP program for the first time it will ask you three “Golden Questions”, your last name, the city of your birth, and your four digit year of birth. If these are not the questions that you receive on your first attempt to logon to the program, you will need to contact the Case Management Unit (CMU). Once you have logged in successfully for the first time the program will prompt you to create three new Golden Questions of your choice. It is important that you remember the answers to questions, and also remember the answers are case sensitive.

If you are logging back into the program using the three new Golden Questions that you have created and are unable to logon successfully you should contact the CMU to have your questions reset.