Documents below are in MS Word or Adobe PDF format.

• Course Syllabus – Business Crisis and Continuity Management
• Table of Content - Business Crisis and Continuity Management
• Session 1 – Course Introduction
• Session 1 – Instructor Resource for Session 1
• Session 2 - Emergency Management and BCCM Terminology and BCCM Frameworks
• Session 2 – Business Crisis and Continuity Web Site Review and Critique
• Session 2 – Issue Paper 1
• Session 2 – Issue Paper 2 Topics and Instructions
• Session 3 – Business Framework and Definitions and Comparing Business Crisis and Continuity with COOP
• Session 3 – Power Point
• Session 4 - Business Crisis and Continuity Management Resources
• Session 4 – Instructions for the Business Crisis and Continuity Management Course Paper
• Session 4 – Power Point
• Session 5 – Making the Case for Business Crisis and Continuity Management and Initiating a Business Crisis and Continuity Management Program
• Session 5 – Power Point
• Session 6 – The Role of the Private Sector pre and post 9-11 and post Hurricane Katrina
• Session 6 – Handout – Voluntary Private Sector Preparedness Program
• Session 6 – Handout – WA Business and Disaster Survey
• Session 6 – Power Point
• Session 6 – Reading Assignment for Session 7
• Exam 1 – To be administered after Session 6
• Session 7 – Risk Management I
• Session 7 – Power Point
• Session 8 – Risk Management II
• Session 8 – Power Point
• Session 9 – Risk Management III – Risk Perceptions and Risk Communication
• Session 9 – Ranking Risks
• Session 9 – Power Point
• Session 10 and 11 – Issue paper Presentations and Discussions
• Session 12 – Business Continuity Strategies
• Session 12 – Power Point
• Exam 2 – to be administered after Session 12
• Session 13 – Business Contingency-Continuity Planning I
• Session 13 – Power Point
• Session 14 – Business Contingency-Continuity Planning II
• Session 14 – Handout I – Business Contingency Plan Components-Sections
• Session 14 – Handout II – Business Resumption Plan Checklist
• Session 15 – Business Contingency/Continuity Planning III
• Session 15 – Handout: Recovering the Work Group
• Session 15 – Handout: The LaSalle Bank fire
• Session 15 – Power Point
• Session 16 – Training, Testing, and Exercising in support of a Business Crisis and Continuity Management program and plans
• Session 16 – Handout I – Designing a business continuity training program to maximize value and minimize cost
• Session 16 – Handout II – Text Plan Checklist and Questions
• Session 16 – Power Point
• Session 17 – The Emergency Operations Center and the Crisis Management Team
• Session 17 – Handout I – Management of a Crisis
• Session 17 – Power Point
• Exam 3 – to be administered after Session 17
• Session 18 – Crisis Management and Crisis Decision Making
• Session 18 – Power Point
• Session 19 – Crisis Communication I
• Session 19 – Power Point
• Session 20 – Crisis Communication II
• Session 20 – Power Point
• Session 21 – Crisis of confrontation, malevolence, skewed management values, management deception and management misconduct
• Session 21 – Power Point
• Session 22 – Business Ethics
• Session 22 – Power Point
• Session 23 – Pandemic Preparedness, Planning and Table Top Exercise
• Session 23 – Handout I – Business Pandemic Influenza Planning Checklist
• Session 23 – Handout II – Pandemic Flu Planning Checklist for Individuals and Families
• Session 23 – Handout III – Pandemic Influenza Tabletop Exercise
• Session 23 – Handout IV – Pandemic Influenza Business Planning Toolkit
• Session 23 – Power Point
• Session 24 and 25 – Student Presentations and Discussions of the Students’ Course Papers
• Exam 4 – to be administered after Session 25